Career Opportunities with The Travel Corporation

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It's time to discover your path! Finding the right career path in life is always an exciting goal we all try to achieve. We believe that as a family and team; we work better when we are happy and passionate about what we do. We are dream makers and at The Travel Corporation it's that passion that burns within us.

A career in travel is one of the most exciting and fulfilling paths not only for yourself in getting to travel and experience new destinations and different cultures, but also in what we do for our customers.

Making dreams come true and creating the opportunities to make memories that will not only last a life time but can help growth and understanding about the world in which we live is something that not every industry can say they do.

So if you are interested in getting involved with one of the world's most exciting industries and joining a team that places high value on innovation, customer service and giving back, then we would like to hear from you! Apply Today!

 


Direct Lead Agent

Department: Uniworld River Cruises
Location: Los Angeles, CA

We are seeking candidates for a Direct Lead Agent to support our Uniworld Boutique River Cruise Collection and U River Cruises brands. If you are interested in joining a highly collaborative and supportive group that places high value on teamwork, innovation and best-in-class service, then we would like to hear from you!

ABOUT US:

For nearly four decades, Uniworld has taken guests to the most spectacular destinations in Europe, Egypt, India, Vietnam and China. Our driving goal is to provide guests with a first-class boutique river cruise experience.

And U River Cruises is our exciting, new take on experiential travel, with cruises crafted for those with a passion for exploring and a taste for authentic adventures.

As a member of the Consumer Direct team, you will be responsible for pursuing and documenting all leads received through a variety of channels. Additionally, you will be responsible for cultivating relationships with customers leading to increased brand sales.

KEY RESPONSIBILITIES:

•Cultivate and track contacts through the life cycle of the lead.

•Generate sales opportunities through various channels of customer contact, including outbound call follow-up and email.

•Understand and match customer interests/needs and match/sell products.

•Attend closely to details of each customer transaction, identify, research and resolve issues with strong customer satisfaction.

•Leverage strong customer service and sales skills to maximize sales opportunities on each customer contact.

•Monitor and adjust performance to track with performance goals.

•Learn, improve and leverage software applications to efficiently process customer transactions.

•Pursue and uphold team goals and values.

•Other duties as required.

PREFERRED QUALIFICATIONS / EXPERIENCE / SKILLS

•Travel industry and/or customer service experience preferred.

•Proficient with most MS Office programs, including Outlook and Excel.

•Strong oral and written communication skills.

•Able to multi-task, toggle between screens, leverage reference materials while also speaking, processing transactions, etc.

 

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

The Travel Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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